Starbucks will remake a drink for practically any reason, no receipt needed — but packaged coffee, tea, and merchandise like mugs and tumblers follow a separate 60-day return policy with a receipt required.
Two Very Different Policies Under One Roof
If you're not happy with a food or beverage item, Starbucks' own policy is simple: "let us know and we'll gladly remake it for you" — no receipt, no real justification needed, though baristas no longer let you keep both drinks after remaking one, due to past abuse of the policy. Packaged goods and merchandise work completely differently: those need the original receipt and must be unused, returned within 60 days of purchase.
| Food or drink you're not satisfied with |
Remade on the spot, no receipt required — ask a barista, or a manager if refused |
| Packaged coffee, tea, and merchandise (mugs, tumblers, etc.) |
60 days from purchase, with the original receipt, unused and unopened |
| Refund method (cash/credit card purchases) |
Refunded back to the original payment method |
| Refund method (PayPal or Starbucks Card purchases) |
Refunded as Starbucks Store Credit |
| Licensed locations (airports, hotels, grocery stores) |
May not accept returns from or for standalone Starbucks stores — easiest to return to the original purchase location |
Drink remakes are a matter of in-store goodwill rather than a strict written refund policy, so experiences can vary slightly by location and staff discretion.
Frequently Asked Questions
Can I get a refund if my Starbucks order is wrong?
Starbucks will typically remake the drink rather than issue a cash refund — just let a barista know.
Do I need a receipt to get a Starbucks drink remade?
No, drink remakes generally don't require a receipt.
Can I return a Starbucks mug or tumbler?
Yes, unused merchandise can be returned within 60 days with the original receipt.
Can I return a Starbucks purchase made at an airport location to a regular store?
Not always — licensed locations like airports, hotels, and grocery stores may have separate return handling, so it's easiest to return to the original store.
