PetSmart gives you 60 days to return most merchandise, but live animals work very differently — fish come with a 14-day live guarantee, and a dead fish return may require bringing in the body plus a water sample for testing.
The 14-Day Fish Guarantee, and What Proof You Need
PetSmart guarantees a fish will survive for 14 days after purchase. If it dies within that window, you can get a refund, but some locations ask you to bring the fish's body back in a sealed bag along with a cup of your tank water, which staff test for free before approving the return — a level of documentation you won't see with a typical merchandise return.
| Standard return window |
60 days from purchase, with the original receipt |
| Live animals (fish, small pets) |
14-day live guarantee; must be returned to the exact store where purchased, with original receipt and paperwork |
| Dead fish specifically |
May require the fish's body in a sealed bag plus a water sample from your tank for free testing before a refund is approved |
| Without a receipt |
Requires a valid photo ID; Treats Rewards members can have purchases looked up by phone number instead of a receipt |
| Refund without receipt |
Store credit at the lowest selling price within the last 60 days |
Live animal return requirements can vary by store, so call ahead before bringing back a fish or other pet. Confirm current details at your local PetSmart.
Frequently Asked Questions
How many days do you have to return something to PetSmart?
60 days from the date of purchase, with the original receipt, for most merchandise.
Does PetSmart guarantee live fish?
Yes, PetSmart guarantees a fish will stay alive for 14 days after purchase, and offers a refund if it dies within that window with proof.
What do I need to return a dead fish to PetSmart?
Some locations require the fish's body in a sealed bag along with a water sample from your tank, which is tested before the return is approved.
Can PetSmart look up my purchase without a receipt?
Yes, Treats Rewards members can have their purchase history pulled up using their phone number instead of a physical receipt.
