Macy's gives you 30 days to return most items, but Star Rewards loyalty members get a full 90 days — while fine jewelry, gowns, and electronics keep their own shorter, stricter windows regardless of membership.
Star Rewards Membership Triples Your Return Window
Macy's standard 30-day return window extends to a full 90 days for Star Rewards loyalty members on most items — a significant perk for a free program. That extension doesn't override category-specific rules, though: fine jewelry, bridge jewelry, watches, and gowns still need to come back within 30 days, unworn, with original packaging.
| Standard return window |
30 days from purchase, in-store or by mail |
| Star Rewards members |
90 days on most items |
| Fine jewelry, bridge jewelry, watches, gowns |
30 days, unworn, with original receipt and packaging |
| Electronics |
15-30 days, with all accessories, manuals, and packaging included |
| Without a receipt |
Returns still possible, but refund is issued as store credit rather than to the original payment method |
| Not returnable |
Last Act clearance items, custom/personalized items, food, beverages, live plants, Beauty Box, and Bridal Salon items |
Holiday purchases typically get an extended return deadline into late January — check Macy's current holiday return schedule each year for exact dates.
Frequently Asked Questions
How many days do you have to return something to Macy's?
30 days from purchase, extended to 90 days for Star Rewards members.
Can I return fine jewelry to Macy's after 30 days?
No. Fine jewelry, bridge jewelry, watches, and gowns must be returned within 30 days regardless of membership status.
Can I return something to Macy's without a receipt?
Yes, but you'll receive store credit instead of a refund to your original payment method.
Can I return clearance items to Macy's?
No. Last Act clearance items are not returnable.
