Old Navy gives you 30 days to return most items with tags and a receipt, but like TJX's stores, its sister Gap Inc. brands keep returns separate — a Gap purchase can't be returned at Old Navy, and vice versa.
Gap, Old Navy, Banana Republic, and Athleta Don't Share Returns
Old Navy is one of several brands under Gap Inc., alongside Gap, Banana Republic, and Athleta, but each brand's physical stores only accept returns of items bought at that same brand — a Gap purchase can't go back to an Old Navy store, and an Old Navy purchase can't go back to a Gap store. The one exception: if you order from more than one of these brands together online in a single order, you can return them together within 30 days of delivery.
| Return window |
30 days from purchase or delivery, with tags attached and a receipt or order confirmation |
| Cross-brand returns (in stores) |
Not accepted — Gap, Old Navy, Banana Republic, and Athleta stores each only accept their own brand's purchases |
| Combined online orders |
Items from multiple Gap Inc. brands ordered together online can be returned together within 30 days of delivery |
| Without a receipt |
Possible at Old Navy's discretion; gift returns without a receipt are typically issued as a merchandise certificate at the item's current price, mailed in 5-10 days |
| Condition required |
Original tags attached, unworn and unwashed |
Return rules can change and vary slightly by location. Confirm current details before returning an item, especially across Gap Inc. brands.
Frequently Asked Questions
How many days do you have to return something to Old Navy?
30 days from purchase or delivery, with tags attached and a receipt or order confirmation.
Can I return a Gap item at Old Navy?
No. Even though they're both owned by Gap Inc., Gap and Old Navy stores only accept returns of items purchased at that same brand.
Can I return items from different Gap Inc. brands together?
Only if they were part of the same online order — those can be returned together within 30 days of delivery.
Can I return a gift to Old Navy without a receipt?
Yes, but you'll typically receive a merchandise certificate mailed within 5-10 days, valued at the item's current selling price rather than what was originally paid.
