Old Navy doesn't price match other retailers — its clothing is brand-exclusive, so there's nothing identical to compare — but it will give you a one-time price adjustment if the exact item you bought drops in price within 14 days.
Same Item, Same Store, Within 14 Days
Because Old Navy only sells its own house-brand products, competitor price matching isn't really applicable — you won't find the identical item at Target or Walmart to compare. What Old Navy does offer is a price adjustment: if the same color, size, and style you bought goes on sale within 14 days, you can get the difference refunded to your original payment method. Orders placed with a promotional or discount code are excluded, though a free-shipping code alone doesn't disqualify you, and Final Sale items don't qualify. It's limited to one adjustment per order.
| Competitor price matching |
Not offered — Old Navy's products are brand-exclusive, so there's no identical outside item to match |
| Price adjustment window |
14 days after purchase, for the identical color, size, and style |
| Excluded |
Orders placed with a promotional or discount code, and Final Sale items |
| In-store request |
Bring your original receipt, or staff can look up the purchase via ID or payment method |
| Online/phone request |
Live chat at OldNavy.com or call 1-800-OLD-NAVY (1-800-653-6289), 7am-1am ET daily, with your order number |
| Limit |
One price adjustment per order |
Frequently Asked Questions
Does Old Navy price match other stores?
No, Old Navy's products are exclusive to Old Navy, so there's no competitor price matching.
Will Old Navy refund the difference if an item I bought goes on sale?
Yes, within 14 days of purchase, for the identical color, size, and style, as long as it wasn't bought with a promo code.
How do I request an Old Navy price adjustment for an online order?
Contact live chat at OldNavy.com or call 1-800-OLD-NAVY with your order number from the shipping confirmation.
