Dollar General Return Policy

Verified 2026

Dollar General gives you 30 days to return most items with a receipt, but online orders can't be returned in-store — they have to go back by mail through customer service.

Online Orders Follow a Different Process

Items bought at DollarGeneral.com can't simply be brought back to a physical store. You need to contact Dollar General customer service within 30 days of delivery to get a Return Authorization number and follow the mail-in return process — a distinction worth knowing before assuming any Dollar General purchase can be handled at the nearest store.

In-store return window	30 days from purchase, with the original receipt
Online order return window	30 days from delivery — must be returned by mail, not in-store, via customer service
Receipt required	Yes, for a full refund or exchange; some stores may allow limited exceptions at manager discretion
Refund method	Same form of payment used for the original purchase
Not returnable	Tobacco products, gift cards, and prepaid cards
Private brands (Clover Valley, DG Home, etc.)	Generally covered by a satisfaction guarantee even if opened, separate from the standard 30-day rule

Return rules can vary slightly by store and change over time. Confirm current details at your local Dollar General or via customer service before returning an item bought online.

Frequently Asked Questions

How many days do you have to return something to Dollar General?

30 days from the date of purchase for in-store items, and 30 days from delivery for online orders.

Can I return a Dollar General online order to a store?

No. Online orders from DollarGeneral.com must be returned by mail through customer service, not at a physical store.

Does Dollar General require a receipt for returns?

Yes, a receipt is generally required for a full refund or exchange.

Can I return tobacco products or gift cards to Dollar General?

No. Tobacco products, gift cards, and prepaid cards are not returnable.