AT&T gives you just 14 days to return or exchange a wireless device — half the window Verizon offers — and charges up to a $55 restocking fee, except on unopened Apple devices.
A Shorter Window Than Verizon, With an Apple Exception
AT&T's 14-day return window is notably shorter than the 30 days most other carriers allow. The restocking fee, up to $55 at AT&T-branded retail stores, has one clear carve-out: an Apple device returned in its original unopened packaging isn't charged the fee at all, while other devices generally are.
| Return window |
14 days from purchase, for devices bought at att.com, by phone, or at an AT&T-branded store |
| Restocking fee |
Up to $55 for returns at AT&T-branded retail stores |
| Restocking fee waived |
Unopened Apple devices returned in original packaging |
| Online orders |
No restocking fee for online returns made within the 14-day window |
| Refund timing |
Refunded to the original payment method, minus any applicable restocking fee; can take up to two AT&T bill periods |
| Authorized Retailer purchases |
Independently owned AT&T Authorized Retailers may follow their own separate return policy |
Returning a device does not automatically cancel your wireless service — you need to contact AT&T separately to end your plan.
Frequently Asked Questions
How many days do you have to return a phone to AT&T?
14 days from the date of purchase, whether bought online, by phone, or at an AT&T-branded store.
Does AT&T charge a restocking fee?
Yes, up to $55 at AT&T-branded retail stores, though online returns within the 14-day window don't carry the fee.
Is there an exception to AT&T's restocking fee?
Yes. An unopened Apple device returned in its original packaging is not charged a restocking fee.
Is AT&T's return window shorter than Verizon's?
Yes. AT&T gives you 14 days, while Verizon gives 30 days for device returns.
