Abercrombie & Fitch gives you 30 days for a full refund, or 60 if you're a myAbercrombie VIP member — but despite owning Hollister, the two brands don't accept each other's returns.
Hollister and Abercrombie Keep Separate Inventory Systems
Even though Abercrombie & Fitch Co. owns Hollister, their store inventory systems are kept separate. You can't return an Abercrombie item at a Hollister store, or vice versa — each brand only processes its own purchases, similar to how TJX and Gap Inc. keep their sister brands' returns separate too.
| Standard return window |
30 days from purchase, for a full refund, with a receipt |
| myAbercrombie VIP members |
60 days, if VIP status was active at the time of the order |
| Holiday purchases (Nov 1 - Dec 21) |
Returnable through January 31 of the following year, with a receipt |
| Cross-brand returns (Hollister) |
Not accepted — Abercrombie and Hollister use separate inventory systems |
| Without a receipt |
Item's tag barcode can be scanned; if found in the system, refunded as electronic merchandise credit at the lowest historical selling price |
| Condition required |
Unworn, unwashed, with original tags attached |
| Intimates and swimwear |
Must have hygiene seals intact to be eligible for return |
Final sale merchandise and items missing required tags or hygiene seals stay non-returnable even during the holiday extension window.
Frequently Asked Questions
How many days do you have to return something to Abercrombie & Fitch?
30 days for a full refund, extended to 60 days for myAbercrombie VIP members.
Can I return an Abercrombie item at Hollister?
No. Even though they share a parent company, Abercrombie and Hollister use separate inventory systems and don't accept each other's returns.
Can I return something to Abercrombie without a receipt?
The tag barcode can be scanned to look up the purchase; if found, you'll get electronic merchandise credit at the item's lowest historical price, not a full refund.
Can I return swimwear to Abercrombie?
Only if the hygiene seal is still intact.
