Lowe's gives you 90 days for most returns, but appliances get just 48 hours, outdoor power equipment gets 30 days, and live plants come with a full year guarantee.
A Policy That Mirrors Home Depot's, With a Few Twists
Like its main rival Home Depot, Lowe's uses a 48-hour window for major appliances and a one-year plant guarantee on trees, shrubs, and perennials. One Lowe's-specific detail: most outdoor power equipment gets only 30 days, but CRAFTSMAN and BLACK+DECKER branded equipment specifically keep the full 90-day window instead.
| Standard return window |
90 days from purchase, for most new, unused merchandise with proof of purchase |
| Major appliances |
48 hours from delivery or pickup |
| Outdoor power equipment (mowers, chainsaws, blowers) |
30 days, except CRAFTSMAN and BLACK+DECKER branded equipment, which get the full 90 days |
| Trees, shrubs, and perennials |
One-year guarantee with a receipt, for replacement or refund |
| Paint |
Cannot be returned without a receipt; track paint purchases through a MyLowe's account |
| Special order / configured products |
Cancelling or returning after 72 hours carries a 20% restocking fee |
| Lowe's Commercial or Business Account purchases |
365-day return window unless otherwise stated |
| Without a receipt |
Customer service can often look up the transaction via order number or the original payment card |
Return windows vary significantly by product category, so check the specific rule for what you bought before assuming the standard 90 days applies.
Frequently Asked Questions
How many days do you have to return something to Lowe's?
90 days for most items, though appliances (48 hours) and outdoor power equipment (30 days) have shorter windows.
Does Lowe's guarantee plants?
Yes. Trees, shrubs, and perennials come with a one-year guarantee for replacement or refund with a receipt.
What is the restocking fee for special orders at Lowe's?
20%, if you cancel or return a special order configured product more than 72 hours after ordering.
Do CRAFTSMAN or BLACK+DECKER tools have different return rules at Lowe's?
Yes. While most outdoor power equipment gets 30 days, CRAFTSMAN and BLACK+DECKER branded equipment keep the standard 90-day window.
