GameStop gives you 15 days to return new, unopened software and hardware, and just 7 days for pre-owned products and special/collector editions — and once a new game's seal is broken, it becomes exchange-only, not a refund.
Opening a New Game Changes Your Options
New software and hardware must stay sealed to qualify for a refund within the 15-day window. Break the seal, and it's no longer eligible for a refund — only an exchange for the identical title. Pre-owned games work differently: GameStop gives a full refund within 7 days even if the disc or cartridge has been opened, since it was already used merchandise to begin with.
| New, unopened software/hardware/accessories |
15 days from purchase or shipment confirmation, for a refund or exchange |
| New software/hardware once opened |
Exchange only, for the identical item — not eligible for a refund |
| Pre-owned products |
7 days for a full refund, even if opened |
| Special / Collector editions |
7 days, even if unopened |
| Defective electronics |
May be returned even if opened, within the standard window |
| Receipt required |
A receipt or GameStop.com order number is required for all returns |
| Not returnable |
Digital content, gift cards, trading cards (including Pokémon/Yu-Gi-Oh! products) |
GameStop Pro members may have different return terms than standard customers. Large online orders (over $500) generally can't be returned in-store. Confirm current details before returning an item.
Frequently Asked Questions
How many days do you have to return something to GameStop?
15 days for new, unopened software and hardware; only 7 days for pre-owned products and special/collector editions.
Can I return an opened video game to GameStop?
A new, opened game can only be exchanged for the identical title, not refunded. A pre-owned game can be refunded within 7 days even if opened.
Does GameStop accept trading card returns?
No. Trading cards, including Pokémon and Yu-Gi-Oh! products, are not eligible for return.
Do I need a receipt to return something to GameStop?
Yes, a receipt or GameStop.com order number is required for all returns.
