DSW gives you 90 days to return most shoes in new, unused condition, but VIP Elite rewards members — those spending over $500 a year — get a full 365 days instead.
Your Rewards Tier Changes Your Return Window
DSW's VIP rewards program has four tiers: non-member, VIP Club, VIP Gold, and VIP Elite. Reaching VIP Elite status, which requires spending more than $500 a year at DSW, extends the standard 90-day return window to a full 365 days, and Gold or Elite members also get free return shipping. If you used rewards points or certificates on the original purchase, those are credited back to your account within 24 to 48 hours of the return.
| Standard return window |
90 days from purchase, for new, unused shoes |
| VIP Elite members |
365 days instead of 90 (requires over $500 in annual DSW spending) |
| VIP Gold and Elite members |
Free return shipping on online orders |
| Without a receipt |
Store credit at the current selling price rather than a cash refund |
| Rewards points or certificates used on the purchase |
Refunded back to your VIP account within 24-48 hours of the return |
Return rules can vary slightly by location. Confirm current details at dsw.com or your local store before returning an item.
Frequently Asked Questions
How many days do you have to return shoes to DSW?
90 days for most shoppers, extended to a full 365 days for VIP Elite rewards members.
How do I qualify for DSW's extended 365-day return window?
By reaching VIP Elite status in DSW's rewards program, which requires spending more than $500 a year.
Do VIP members get free return shipping at DSW?
Yes, VIP Gold and VIP Elite members get free return shipping on online orders.
What happens to rewards points if I return an item?
Any points or certificates used on the original purchase are refunded back to your VIP account, usually within 24-48 hours.
