Best Buy Return Policy

Verified 2026

Best Buy's return window depends heavily on your membership tier — just 15 days for regular customers, but 60 days if you're a My Best Buy Plus or Total member — and several product categories carry their own restocking fees.

Your Membership Tier Changes Your Return Window

Standard customers get 15 days to return most items, but My Best Buy Plus and Total members get a full 60 days on eligible products, as long as the membership was active at the time of purchase. That extension doesn't apply to everything, though — activatable devices like cell phones stay capped at 14 days for every membership tier, and Marketplace (third-party seller) products are excluded from the extended window entirely.

Standard return window	15 days from purchase, for most products
My Best Buy Plus / Total members	60 days on eligible products, if membership was active at time of purchase
Activatable devices (phones, cellular tablets, hotspots, wearables)	14 days for all membership tiers, no exceptions
Restocking fee (15%)	Applies to drones, digital cameras, camera lenses, camcorders, e-bikes, projectors, and special-order products
Activatable device return fee	$45 flat fee instead of the 15% restocking fee
No restocking fee	If the product is unopened, or if both purchase and return occur in Alabama, Colorado, Hawaii, Iowa, Mississippi, Ohio, Oklahoma, or South Carolina
Without a receipt	Returns possible within 15 days with original packaging; Best Buy may look up the purchase via the card used or My Best Buy account
Marketplace (third-party seller) products	Excluded from membership return window extensions; may follow the seller's own terms

Return rules can change and vary by product category. Check the specific policy for your item before assuming the standard window applies.

Frequently Asked Questions

How many days do you have to return something to Best Buy?

15 days for standard customers, extended to 60 days for My Best Buy Plus or Total members on eligible products.

Does Best Buy charge a restocking fee?

Yes, 15% on certain items like drones, cameras, and projectors, or a flat $45 for activatable devices like phones — waived if unopened or in certain states.

How many days do you have to return a phone to Best Buy?

14 days, regardless of membership tier, since activatable devices don't get the extended membership window.

Do My Best Buy members get more time to return everything?

Not everything — activatable devices and Marketplace (third-party seller) items are excluded from the extended 60-day window.