ALDO gives you 30 days to return unworn shoes with a receipt, and while in-store returns are always free, mailing a return to the online warehouse costs a flat $5.95 per order.
In-Store Returns Are Free, Online Returns Aren't
ALDO's official policy draws a clear line between the two return methods: bringing an item back to a physical store is always free, but shipping a return to the online warehouse carries a flat $5.95 fee per order. Online exchanges also aren't offered at all — if you want to exchange for a different size or color, that has to happen in person at a store.
| Return window |
30 days from purchase, with a valid receipt |
| In-store returns |
Always free |
| Online returns (mailed to warehouse) |
$5.95 fee per order |
| Online exchanges |
Not available — exchanges must be done in-store |
| Condition required |
Unworn, in original packaging, with all tags attached |
| Not returnable (hygiene reasons) |
Hosiery, earrings, hair accessories, and insoles |
| Clearance items ending in .97 / Finale Sale |
Not eligible for return or exchange |
| Manufacturing defects |
Handled under a separate warranty/defective item policy |
Without a receipt, ALDO Crew members or card-payment customers may still have the purchase looked up, though returns are then generally issued as store credit at manager discretion.
Frequently Asked Questions
How many days do you have to return shoes to ALDO?
30 days from purchase, with a valid receipt.
Does ALDO charge for returns?
In-store returns are always free. Mailing a return to the online warehouse costs a flat $5.95 per order.
Can I exchange shoes online at ALDO?
No, online exchanges aren't available — exchanges must be done at a physical store.
Can I return earrings or hosiery to ALDO?
No, these are excluded from returns for hygiene reasons, along with hair accessories and insoles.
